# Support

> Get help with your account, billing, service issues, privacy, or security.

Effective August 28, 2026 · Last updated August 28, 2026

## Who runs Talarius

Talarius support is provided by vcraft Pte. Ltd., 68 Circular Road, #02-01, Singapore 049422.

## Get help

Email contact@talarius.io for account, billing, privacy, security, or product help. Include only the minimum account, project, or Stripe receipt identifier explicitly requested to resolve the issue. Do not include API keys, device or authentication secrets, session cookies, additional personal, confidential, regulated, or other sensitive information, notification content, or raw logs and exception dumps.

## Check service status

For suspected outages, include the approximate time, request ID, endpoint, and observed status code. Talarius request logs intentionally avoid request bodies and credentials.

## Report a security issue

Send suspected vulnerabilities privately to contact@talarius.io with clear reproduction details. Do not access another user’s data or run destructive tests.

## Privacy requests

Email contact@talarius.io for access, portability, correction, objection, restriction, or deletion requests. We verify an active account with fresh Talarius authentication and ask for only the minimum receipt or payment reference needed for a deleted financial record. We target a response within 30 calendar days and will explain any delay, refusal, or complaint route.

## Canonical resources

- [Human-readable page](https://talarius.io/support)
- [Talarius documentation](https://talarius.io/docs/index.md)
- [llms.txt](https://talarius.io/llms.txt)