Refund Policy

Provider

This Refund Policy applies to Talarius credit purchases from vcraft Pte. Ltd., 68 Circular Road, #02-01, Singapore 049422. It supplements the Terms of Service and does not limit mandatory consumer rights.

Credit purchases

Talarius credits are prepaid service units. Completed purchases are added to the account identified at checkout. Welcome and purchased credits expire one calendar year after they are added.

Refund requests

Email [email protected] with only the account email and minimum Stripe receipt identifier needed to locate the purchase. Do not include card data, credentials, notification content, raw logs, or other sensitive information.

Refund eligibility is reviewed case by case, including duplicate or unauthorized charges and material service failures, subject to applicable law and the Terms of Service.

Account deletion

Deleting an account forfeits unused credits and does not automatically request a refund. Resolve any attached Stripe Checkout before deletion; it blocks deletion until reconciliation completes.

Disputes

Refunds, disputes, and chargebacks may reduce the corresponding credit balance. If credits were used, the account may carry credit debt until restored by a later purchase or adjustment.