Refund Policy
How Talarius handles credit purchases, refunds, disputes, and account deletion.
Effective July 21, 2026Credit purchases
Talarius credits are prepaid service units. Completed purchases are added to the account identified at checkout. Welcome and purchased credits expire one calendar year after they are added.
Refund requests
Email [email protected] with only the account email and minimum Stripe receipt identifier needed to locate the purchase. Do not include card data, credentials, notification content, raw logs, or other sensitive information. Refund eligibility is reviewed case by case, including duplicate or unauthorized charges and service failures, subject to applicable law.
Account deletion
Deleting an account forfeits unused credits and does not automatically request a refund. Resolve any attached Stripe Checkout before deletion; it blocks deletion until reconciliation completes.
Disputes
Refunds, disputes, and chargebacks may reduce the corresponding credit balance. If credits were used, the account may carry credit debt until restored by a later purchase or adjustment.