Support
How to get help with Talarius accounts, billing, incidents, and security.
Effective August 3, 2026Contact
Email [email protected] for account, billing, privacy, security, or product help. Include only the minimum account, project, or Stripe receipt identifier explicitly requested to resolve the issue. Do not include API keys, device or authentication secrets, session cookies, additional personal, confidential, regulated, or other sensitive information, notification content, or raw logs and exception dumps.
Service incidents
For suspected outages, include the approximate time, request ID, endpoint, and observed status code. Talarius request logs intentionally avoid request bodies and credentials.
Security reports
Send suspected vulnerabilities privately to [email protected] with clear reproduction details. Do not access another user’s data or run destructive tests.
Privacy requests
Email [email protected] for access, portability, correction, objection, restriction, or deletion requests. We verify an active account with fresh Talarius authentication and ask for only the minimum receipt or payment reference needed for a deleted financial record. We target a response within 30 calendar days and will explain any delay, refusal, or complaint route.